Our customer service team is here and happy to help. You can reach us by email at firstname.lastname@example.org or by phone at 800-844-8260, Monday through Friday from 6:30 am to 6:00 pm Central Time.
Innovations offer a risk-free cancellation. All cancellation requests will need to be submitted to email@example.com
We will email each attendee a link to the evaluation for the live sessions after the event has ended. You will identify any of the live sessions that you watched as they were occurring live, then evaluate the presentations to receive your CE certificate for those sessions. Click here for more CE details.
No, you do not need to attend all of the live sessions in order to earn CE credit for the ones you are able to attend live. You will be able to access your CE certificate after completing the evaluation of the live sessions you attended at the time of the live broadcast. For questions specific to CE credit, please contact PESI at firstname.lastname@example.org.
While viewing programs is compatible with a wide variety of operating systems, browsers, and internet connections, below are some suggestions to better assure compatibility and a better viewing experience. If you are unsure of what browser and/or operating system you are on, you can click on this link (Windows 10 may show as Windows NT 10.0).
We support all major browsers including Google Chrome, Firefox Quantum, Internet Explorer, MS Edge, Safari and Opera
We recommend the latest versions of Google Chrome and Firefox Quantum for the best viewing experience.
Streaming programs require a minimum of 250Kbit/s of download speed in order to play without issue. Please click on this link to run a speed test to test your current Internet connection. If your speed test results for Download are 0.30Mbps or lower you may want to contact your Internet Service Provider (ISP - such as Comcast, Spectrum, AT&T) to troubleshoot.
We recommend an internet connection download speed of 1Mbps for the best viewing experience.
WIRED CONNECTION VS WIFI CONNECTION
While WiFi routers have come a long way, a wireless connection is susceptible to more connection issues than a wired connection. Distance from the wireless router, walls, and other wireless signals can all impact your connection. If you run into any performance issues in viewing a streaming program, we recommend switching to a wired connection. Please note that you typically will need to disable your wireless connection in order to confirm you are on a wired connection.
You can complete a connection speed test by clicking here: Speedtest by Ookla - The Global Broadband Speed Test. We recommend a wired internet connection with at least 1Mbps of download speed for the best viewing experience.
Our first recommendation is to exit the session and rejoin. Here are some ways to troubleshoot technical issues:
“The video feed is breaking up”:
“I cannot see the speaker and/or the screen they are sharing”:
"Why isn't my video working?"
If you are still experiencing technical issues, our customer service team is here and happy to help. You can reach us by email at Innovations@psychnetworker.org or by phone at 800-844-8260, Monday through Friday from 6:30 am to 6:00 pm Central Time.